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FAQ

? Discounts, Rewards & Subscriptions

Do you still offer coupon codes?
Not anymore! We’ve shifted away from public coupon codes to keep things simple and fair. Instead, discounts are automatically applied at checkout when your cart qualifies — no code hunting required. A few exclusive, one-time codes are still issued through our VIP rewards program, but these don’t stack with other offers.

How do I use my rewards points?
Click the little gift box icon on the bottom right of the website to view your points balance and redeem them for a code. Once you’ve got your code, it’ll apply at checkout — but remember, only one discount can be used per order.

Why can’t I use more than one code?
To protect pricing and prevent stacking, our system allows one code or discount per checkout. But don't worry — it will always apply the one that gives you the best value.

I forgot to use a code — can you add it for me?
Unfortunately, we can’t apply codes after checkout, but most reward codes don’t expire until you use them. You can save them for next time!

Why didn’t I earn points on my last order?
Points are added once your order is fully processed. Also, if you checked out as a guest, there’s no way to assign the points to your account — be sure to log in next time.


? Ingredients, Formulas & Packaging

Where can I find the ingredients?
Every listing includes a full ingredient list so you know exactly what’s in each offering. We use whole herbs, never essential oils or fillers, and safe preservatives only when needed (like in our creams and gels).

Why don’t you have as many products as before?
We’ve shifted into a more minimalist apothecary model — intentionally offering fewer products, but making each one count. We're slowly working to bring back some of our most-requested blends while continuing to focus on quality over quantity.

Why are some products in plastic?
We currently use high-grade plastic bottles for many of our creations due to ongoing supply chain challenges. That said, we're actively transitioning our Synergism Capsules to glass. For items like Mouth Mud and Pit Goop, we’ll continue using durable plastic to avoid any risk from glass being used in the bathroom.

Where are your products made?
All of our offerings are handcrafted in FDA-registered U.S. facilities. We’re based in Northeast Oregon, and our shipping is fulfilled out of Idaho.


? Vegan Offerings & Product Shelf Life

Which products are vegan-friendly?

  • All tinctures (excluding elixirs)

  • All body serums and gels

  • Most Synergism Capsules — check the listing for bee pollen content

Creams and body butters contain grass-fed tallow and are not vegan.

How long do products last?
Each item comes with a printed best-by date, but many offerings remain usable well beyond that depending on storage. Use your senses and judgment — and feel free to reach out if you're unsure.