Here you will find our cut and dry returns & refunds policy
Due to the nature of our products we only accept returns within limited circumstances. Why?
Because to remain cGMP compliant all returned items essentially must be destroyed and this makes us really sad!
So when do we accept returns?
We automatically accept returns if wrong items were received! If this should occur please message us right away and our ship fulfillment company will send you the correct item purchased and will included a prepaid return package. Simply slip in your unused incorrect item into the package and pop it in your mailbox for pickup!
Beyond the above circumstance our returns policy is as follows:
Opened packaging returns are only accepted if a product is not as described. Please note here we mean the literal description not how an item was imagined to be on the buyers behalf.
Product Description~"Perfume with very subtle vanilla scent." Reason for wanting to return~"I thought this perfume would smell very strongly of oranges!".
We do not accept returns based on lack of reading descriptions in full.
Product Description~ "All of our salves contain beeswax." Reason for wanting to return~ "I did not know this salve contained beeswax!"
A lot of time goes into making information available for you and taking the time to read our words can prevent a lot of mix ups!
Please read descriptions in full before purchasing.
We do not accept exchanges due to the nature of our products.
We do not accept cancellations due to using a ship fulfillment center who may not receive notice of your cancellation request prior to shipping out your now unpaid for item(s).
When do we accept returns?
Within 5 business days of an item being delivered and verified through USPS tracking # any item purchased may be returned if the following criteria is met. When notifying us of a return a valid tracking number must be provided.
An item must be 100% unused, un-sampled, un-opened.
It must be in it's original unopened tamper evident packaging with the external SKU and product name label intact. Why?
This ensures the product ordered has not been tampered with.
So please understand that opening the plastic pouch your product arrived in constitutes as "use" because after that we have to way to ensure the product has not be adulterated.
If your items meets qualifications for a return you may send your item to:
Wild Wood Apothecary RETURN
701 Mistletoe Rd, Ashland, OR 97520
Ready to start a return? You can do so by going to your in store account, no need to message me the system will do it for you!
When do we issue refunds?
Refunds will only be issued under the following circumstances:
If an incorrect item was sent and we do not have the ability to ship the correct one due to no stock on hand. At this point in time we will issue an automatic full refund including shipping charges to the payment processor you utilized during checkout.
If the correct item is in stock and you forgo having it mailed to you no refund will be given until the incorrect item is returned in an unused state. If item has been tampered with we will deduct the loss of value from any refund issued.
All other circumstances that include used or unused products that may arise will be issued in store credit including return shipping costs, restocking fees may be held back from credit issued.
Store credit will not be applied to your personal account until items are received and inspected to verify they meet the returns policy laid out above, this may take up to 30 calendar business days.
Sending an unapproved return will not result in store credit or a refund and the returned item will be disposed of.