Wild Wood Apothecary - Returns Policy
Hey there, wonderful Wild Wood Apothecary customers!
We hope you're enjoying your journey to natural wellness and beauty with our handcrafted supplements and cosmetics. We’re all about bringing you the best of nature’s bounty. However, we understand that sometimes things don’t go as planned. Here’s our complete policy to help you navigate any issues:
? Our No Returns Policy Explained
At Wild Wood Apothecary, we take pride in offering high-quality, carefully crafted products made with love and attention to detail. Due to the nature of our items—supplements and cosmetics—we maintain a strict no returns policy to ensure your health and safety. Here’s why:
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Product Integrity: Once a product leaves our shelves, we cannot guarantee its integrity or purity. For your protection, we do not accept returns as we can’t be sure products haven’t been tampered with or mishandled.
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Health Regulations: Returning products could compromise health standards. We are committed to ensuring everything you receive is fresh and untainted.
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Resale Concerns: Returning supplements or cosmetics may compromise quality, and we do not risk reselling returned items to protect your well-being.
? What to Do If There's an Issue
We understand that issues can happen. Here’s how we handle them:
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Damaged Items:
- If you opted for Ship-Safely protection, please use your policy email to file a claim directly.
- If you did not purchase Ship-Safely, email us with photos of the damaged item and packaging within 24 hours of delivery. We will attempt to file a claim with the postal service on your behalf, if eligible.
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Wrong Item Sent: If we mistakenly sent you the wrong product, please contact us within 24 hours of delivery so we can resolve it promptly.
? Wild Wood Apothecary - Subscription Cancellation Policy
We want you to have full control over your subscriptions. Here’s how you can manage, modify, or cancel your subscription:
How to Cancel Your Subscription
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Desktop Users:
- Click the person icon, sign in, then select "My Subscriptions."
- Locate your subscription, then click "Manage" to adjust or cancel it.
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Mobile Users:
- Tap the three lines, sign in, then select "My Subscriptions" under "Orders."
Important Note on Subscription Renewals
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Customer Responsibility: You are responsible for canceling your subscription before the next cycle begins. Once processed, subscriptions cannot be stopped or refunded.
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Be Honest: Claims that your subscription “cycled after cancellation” are not valid, as our system records the exact time of cancellation. Please manage your subscriptions proactively.
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Autofilled Orders: If a subscription renews and ships, it’s a new order and cannot be canceled or refunded. However, if a subscription shipment is lost or damaged, we will replace it at no cost to you.
❌ Order Cancellation Policy
We understand that plans can change, but once an order is placed, it’s sent immediately to our shipping partners, making cancellations impossible. Here’s what you need to know:
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Immediate Processing: Orders are processed instantly to ensure quick delivery. Canceling at this stage is not possible, as pulling an order incurs significant fees.
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Commitment to Your Purchase: As an adult who placed an order, we trust you’re committed to your decision. Please take a moment to be sure before placing your order.
? Wild Wood Apothecary - At Fault Refund Policy
We stand by the quality of our creations, but if we fall short, we’ll make it right:
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Defective or Faulty Items: If you receive a faulty product, notify us within 4 days of delivery. If it’s our oversight, we will provide a refund or replacement.
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Wrong Product Sent: If we sent the wrong item, let us know within 24 hours of delivery.
Items Not Eligible for Refunds:
- Personal preferences (scent, taste, texture, etc.)
- Books, e-books, and digital items
- Sale or discounted items
? Rejection of Delivered Orders Policy
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Rejected Orders: Orders refused upon delivery are not eligible for returns. A restock fee will apply, and any remaining balance will be issued as store credit.
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Unauthorized Returns: Items sent back without authorization may arrive damaged. In such cases, we reserve the right to refuse store credit.
? Wild Wood Apothecary - Ship Protection Policy
To provide added peace of mind, we’ve partnered with Ship-Safely for optional protection:
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Optional Coverage: Ship-Safely covers lost, damaged, or stolen items during transit.
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Filing Claims:
- If you purchased Ship-Safely, use your policy email to file a claim directly.
- If you opted out, email us with photos of any damage within 24 hours so we can file a claim with the postal service.
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Subscription Orders: Ship-Safely protection is not available for recurring subscriptions, but if a subscription order is lost or damaged, we will cover the replacement ourselves.
❓ Questions or Concerns?
If you still have questions that weren’t answered here, please reach out to us at wildwoodcustomerservice@gmail.com. As a small, family-run business, we kindly ask for your patience. We respond within 1-3 business days, so please avoid sending multiple emails, as it can slow down our response time.
Thank you for supporting Wild Wood Apothecary and being part of our herbal wellness journey. Your trust means the world to us!
With heartfelt gratitude,
The Wild Wood Apothecary Team ?