Wild Wood Apothecary - Shipping Policy
Hello, dear Wild Wood Apothecary customers,
We're delighted to serve you with our natural wellness and beauty products and want to ensure that your shopping experience is as smooth and straightforward as possible. To clarify our shipping procedures and policies, please take a moment to review the following information:
Multiple Orders: We understand that sometimes you may want to place multiple orders, but please note that we cannot combine separate orders into a single shipment. Each order is processed and shipped individually to maintain efficiency and accuracy.
Liability for Shipping Issues: While we strive to provide reliable shipping services, we are not liable for items that are damaged, lost, or stolen during transit. We recommend selecting a secure shipping location and considering package insurance if you have concerns about potential issues during shipping.
Filing a Claim with the Post Office: If you encounter any shipping issues, such as damage or loss, we recommend that you promptly contact your local post office or carrier to file a claim. They will guide you through the necessary steps to initiate an investigation and resolve the matter. Keep any relevant tracking information and packaging materials for this process.
- Updating Your Address: It's essential to keep your shipping address updated in your account. If an order is sent to the wrong address due to an outdated or incorrect address in your account, you will be responsible for the cost of reshipping. If items are returned due to an incorrect address, you may request a refund for the items in acceptable condition, but please note that a $10 restocking fee will be deducted from the order cost to cover restocking expenses.
Importing Taxes and Duties: International customers are responsible for any applicable import taxes, customs duties, or fees related to the delivery of their orders. Please consider these additional costs when making a purchase, as they may vary by country.
Items Not Picked Up from Customs: If items are not picked up from customs and are returned to us, you will be eligible for a refund only if the items are in acceptable condition. However, please be aware that a $10 restocking fee will be deducted from the order cost to cover restocking expenses.
- Processing of Return Refunds: Return refunds will be processed once the items arrive at our fulfillment company and are inspected. We strive to expedite this process, but please allow some time for us to complete the necessary steps to ensure the quality and condition of the returned items.
Thank you for choosing Wild Wood Apothecary for your wellness and beauty needs. We're committed to providing high-quality products and excellent customer service. If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team. We're here to assist you.
Warm regards, The Wild Wood Apothecary Team